Last Updated: 11/04/2025
1. Our Islamic Refund Promise
At MuslimWall, we follow Islamic business ethics (Tijarah) to ensure fair resolution for defective or misrepresented products. This policy covers both customer purchases and vendor-sold items.
2. Eligibility Criteria
✅ Acceptable Reasons
- Received non-halal or haram item (e.g., containing prohibited ingredients)
- Product damaged in transit (must report within 48 hours)
- Item significantly differs from description (e.g., wrong size/color of hijab or prayer mat)
❌ Non-Refundable
- Personalized Arabic calligraphy with your name
- Digital products (Islamic e-books, wall art downloads)
- Opened hygiene items (miswak sticks, attar perfumes)
3. Timeframes by Region
| Region | Return Window | Refund Processing |
|---|---|---|
| UK/EU | 14 days (30 days during Ramadan) | 7-15 business days |
| USA/Canada | 14 days (30 days during Ramadan) | 7-15 business days |
| Middle East | 14 days (30 days during Ramadan) | 7-15 business days |
4. Step-by-Step Return Process
- Notify Us: Email returns@muslimwall.com with:
- Order # and photos of issue
- For halal violations, include certification details
- Get Approval: We’ll respond within 24 hours with:
- Return authorization
- Vendor-specific instructions (if applicable)
- Ship Back: Use original packaging for Islamic books/fragile items
5. Refund Methods
- Original payment: 3-5 business days after return receipt
- Store credit: Instant (with 10% bonus for Eid shopping)
- Zakat deductions: Available for charitable returns
6. Vendor-Specific Policies
Some Islamic artisans may have different policies. These will be clearly marked on product pages as:
“Sold by [Vendor Name] – See seller’s refund policy”
7. Ramadan/Eid Exceptions
- Extended returns until 10 days after Eid
- Free return shipping for defective Eid gifts
8. Contact Us
For Islamic arbitration of disputes:
Email: solutions@muslimwall.com